SHIPPING
Q: How much is shipping?
A: Shipping is a flat rate of $9 Australia-wide.
Q: Do you offer free shipping?
A: We offer free shipping for all orders over $99.
How long does shipping take?
Your order will be processed and dispatched from our warehouse in Northern Nsw, Australia within 2 business days.
Once your order is shipped you will receive a confirmation email which will include your Australia Post tracking number. Typical transit times for regular delivery are 3 - 7 business days.
IMPORTANT: Once orders leave our warehouse they are now the responsibility of Australia Post and are therefore out of our control. If you have selected a tracked delivery option at checkout you will receive correspondence not only from us, but also Australia Post with your tracking information.
Please note - we cannot be responsible for packages that are left unattended by Australia Post. Once an item has been 'delivered' via our tracking system you must consult with Australia Post for any enquiries relating to your delivery.
Australia Post will only hold your item at the post office for a certain period. If after this period your package is returned to our warehouse you will be responsible for paying for the re-shipping cost back to you.
If you have any questions about your order please email us at or use the contact us form and our Customer Service team will assist you asap with your enquiry.
What if my package has been lost in transit?
As mentioned above, once orders leave our warehouse they are now the responsibility of Australia Post and are therefore out of our control. If you have selected a tracked delivery option at checkout you will receive correspondence not only from us, but also Australia Post with your tracking information.
Please note - we cannot be responsible for packages that are left unattended by Australia Post. Once an item has been 'delivered' via our tracking system you must consult with Australia Post for any enquiries relating to your delivery.
Please make sure that the NAME and shipping ADDRESS specified on your order is correct. Unfortunately, we cannot replace lost items if this information was entered incorrectly.
What if my order arrives damaged?
If your order is damaged in transit (oh no!), please email us or use the contact us form and our Customer Service team will resolve this for you as quickly as possible.
How do I request a refund?
If your product qualifies for return please go through our returns process here However if your product falls outside of being incorrect, damaged or faulty, or unsure please reach out to us via our Contact Us page with your queries.
I've received the wrong product!
Oh no! If you’ve shopped on our website and have received the wrong product(s) we apologise… these things can happen, but let’s fix this for you ASAP. Please follow our returns procedure . Make sure you have your order number and email address handy as you will need these to complete the process.